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Terms and Conditions

Policies Regarding Therapy Session

These policies have been provided for your information and are included in the service delivery framework of Therapy Services Network.


Scheduling Therapy Times

The centre’s staff will be collaborating and contacting you (parent) to identify an appropriate time to provide therapy for your child at the centre.

The time slots given are generally permanent, however, in special circumstance, it might change. You will be informed for such changes and alternative arrangements will be done appropriately.


Cancellation/Absence / Make-up

  1. TSN understand your child’s needs and allows flexibility.
  2. In case, the child is ill, parents are required to inform Therapy Services Network 24 hours before via SMS at 92335672.

This facilitates the concerned therapist to organise his/her schedule appropriately and inform the other parents in advance.

It also helps us to prevent wastage of resources and costs on operations.

  1. In case you are not able to inform us in 24 hrs before, TSN would like to request you to pass an medical certificate for the absence in the session and you will not be charged or a make up session will be arranged for you.
  2. The therapist will attempt to schedule a make-up session in convenient times for both the parties.
  3. A fee of 50% is charged if parents are not able to inform in advance or not able to provide a medical certificate.
  4. While we will try to re-schedule make up sessions, it is often not possible to provide make-ups for all the therapy sessions a student misses.
  5. If you wish to ensure that as many sessions are made up as possible, talk with the student’s therapist first.


Treatment Modal and Frequency

  1. The frequency and duration of your student’s treatment will be determined at the Individual Education Plan (IEP) meeting.
  2. A student’s therapy will be provided through a combination of services that involve:
  3. Direct Intervention,
  4. Consultation or
  5. The Monitoring of a Program – introduced by the therapist.
    1. The amount of time devoted to any one of these    services is based on the need of the child at any given point.
    2. The therapist uses his/her professional expertise in conjunction with the families input and educator concerns to determine how best to manage the therapeutic intervention.
    3. Any concerns regarding the therapist or therapy should always be directed first to the therapist.
    4. If a successful resolution does not occur it is important to contact the coordinator of centre based therapy at Therapy Services Network who will be more than willing to work together to establish a positive resolution.


  1. The initial therapy goals are determined at the IEP meeting using a collaborative approach.
  2. Once establish it is the therapist responsibility to ensure that these goals are the primary focus during therapy.
  3. The therapist will make the initial contact with the family.
  4. During this introductory contact the therapist will identify a communication plan tailored to the family’s needs.
  5. This plan will be documented in the first summary note.
  6. The therapist will also meet or communicate with the teacher to identify the best communication strategy to support the teacher, if needed.
  7. When treatment is initiated weekly notes will be written using Therapy Services Network summary sheets.
  8. The notes will also be housed in the centre and are treated with full confidentiality.
  9. Ongoing contact should occur between the therapist and the child’s family reflecting the established communication plan.
  10. Interim reports will be provided every six months with the annual report for the IEP meeting.